The package rate shown on the website is the total final price per person. The rates include taxes and service charge but do not include extra charges (if applicable) such as an extra bed, gala dinner, mini-bar, or any other non-room charges. Breakfast is not included unless stated. Some authorities such as Malaysia require a small cash payment of MYR10-15/room/night to contribute towards tourism and heritage, this cannot be paid in advance and must be paid by cash during check-in.

Yes, all ferry bookings made and paid on this website are fully inclusive of all port taxes, fuel surcharges etc. No further payment is required during ferry check-in.

Different rates are due to the different promotions (ie: higher floor etc.) being offered by a hotel at any given time.

All rates displayed are already discounted. Information regarding specific hotel promotions are also displayed on the Room Details page. For more details, please continue to the Room Details page.

Are ferry bookings made on this website instantly confirmed? Yes, all confirmation codes for every booking can be independently verified by calling the hotel/transport provider directly, 12 hours after successful payment, as it takes half a day for all promotional bookings to be reflected on the hotel or transport provider computer system.

The package rates displayed are total final price per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. In some instances, a hotel limits the number of guests per room. To avoid additional charges when you check in, the number of guests must be accurate.

Unfortunately, JE Travel website only provides a package reservation service, and does not provide travel advice. We recommend conducting a Google Search on the hotel, the room type page as well as star ratings to help you make a decision.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under two years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under two years of age.

No. Only those room types available will be displayed after you click “View available rooms…” on the Search Results page.

No, all bookings must be made at least 1 calendar day in advance for security reasons.

Yes. Please bear in mind that the rates listed on JE Travel website are only available through our website. Rates offered directly from hotels or transport provider are typically higher.

When a hotel transfer service is listed, it's usually a requirement in order to get to your hotel of choice. You can choose not to use the service but hotels will be reluctant to remove the fee. You will need to negotiate with the hotel upon arrival.

All ferry rates displayed are already discounted. Same promotional price applies for all ages (adult/child/infant/senior).

On the JE Travel homepage, input the search criteria then click “Search”. On the Search Results page, under “Sort by”, please select “Price (Low to High)”. The system will sort the hotel by the lowest price to the highest price.

Please note that package rates and availability are subject to change at any time. JE Travel cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to JE Travel homepage and make a new search.

You can select a different currency choice on the top right hand corner of the Search Results page. However as a Singapore-based company, JE Travel website currently supports payments in Singapore Dollars only. Any inconveniences caused are sincerely regretted.

Please note that all rates and availability are subject to change at any time. JE Travel cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to JE Travel homepage and make a new search. Please ensure that the lead guest name is entered correctly. It is generally not possible to change the name after booking confirmation as per industry practice.

Availability is based on your search criteria. The actual search process takes 45 seconds normally, but may take longer for mega-cities such as Kuala Lumpur. Available room types will be displayed after you click “View available rooms…” on the Search Results page.

You are required to check-in and collect your boarding pass 45-60 mins before your departure time, check-in strictly closes 30 mins before your departure time. 20kg of check-in baggage is allowed per traveller. We suggest that all guests check-in early in anticipation of long check-in queues. We also suggest that all guests proceed immediately to the departure area after check-in, or one may risk being left behind. Online check-in is not available for promotional bookings.

JE Travel offers our “Better Rate Guarantee”. We do not make lofty claims of having 100% lowest price, but we are confident at least 90% of our prices, are cheaper than competition. Our partners have the ability to change rates and promotions at any time including after booking confirmation. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under two years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under two years of age.

You are solely responsible for holding a valid passport with minimum 6 months (183 days) of validity on the date of return into Singapore, a valid multiple-entry visa into Singapore (if applicable), a valid entry and exit visa into the travelling country, health and other required documents. JE Travel will not be responsible or obligated to provide any refund in case of rejection at the border. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your understanding and cooperation.

Events happen around the world and, occasionally, your travel destination may be affected by an unexpected occurrence. In addition, you should familiarize yourself with the country you are planning to visit, both in terms of customs and habits, but also about potential risks. For these reasons, JE Travel recommends its customers to monitor the news and consult with their respective Embassies, Ministries of Foreign Affairs or other Government sources for official country-specific travel advisories, or if travel insurance is purchased, please contact the insurer directly. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your understanding and cooperation.

You can reserve up to 4 rooms per package booking. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability.

It means that there are no available allotted rooms at your chosen hotel for those dates. You may go back to change your search criteria or search for other available hotels in your chosen destination.

The details and conditions of the cancellation policy will be different for each booking depending on period of travel, promotion, etc. The cancellation policy will also be listed during booking and in the Confirmation Voucher (PDF file). You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking. Note: The details and conditions in every cancellation policy will be different for each booking depending on the period of travel,promotion etc. Please read this carefully before submitting your booking.

Our hotel partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

No. JE Travel website (packages, ferry etc.) is on a 100% pre-payment model, and we only accept Visa and MasterCard, and JE Travel agent vouchers. Additionally, all bookings are subject to SMS-OTP 2nd Factor Authentication for security reasons.

No. JE Travel website (packages, ferry etc.) is on a 100% pre-payment model, and we only accept Visa and MasterCard, and JE Travel agent vouchers. Additionally, all bookings are subject to SMS-OTP 2nd Factor Authentication for security reasons.

If a service is available and you've submitted your credit card details and agreed to the cancellation policy, the booking is then confirmed and a Confirmation Voucher will be automatically sent to your e-mail address. The Confirmation Voucher is only issued after we have verified and charged your credit card. The Confirmation Voucher must be presented upon check-in, together with a valid passport.

Refunds, if applicable, will be submitted to our bank within 2-3 business days. From the submission/refund date, banks generally take up to 10 business days to process the refund payment and transfer the funds into your bank account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund will be processed in Singapore Dollars. Due to security reasons, we are unable to process refunds to other credit card not used during payment.

Some authorities such as Malaysia require a small cash payment of MYR10-15/room/night to contribute towards tourism and heritage, this cannot be paid in advance and must be paid by cash during check-in. Please also note that some hotels may a short distance away from the coach or ferry terminal, we recommend that you take a GrabCar/taxi at your own expense as hotel transfers may not bbe included. Additionally, due to guidelines beyond our control imposed by the local authorities/management (ie: post-Covid social distancing etc), access to some facilities (ie: gym etc) may be restricted, and differing meal arrangements may be expected on peak periods. Thank you for your kind understanding.

No. Please note that JE Travel credit card payment gateway utilizes “Verified By Visa” and “MasterCard SecureCode”, and your bank may request for a One-Time Password (OTP) in order to complete the booking.

If a service is available and you've submitted your credit card details and agreed to the cancellation policy, the booking is then confirmed and a Confirmation Voucher will be automatically sent to your e-mail address. The Confirmation Voucher is only issued after we have verified and charged your credit card. The Confirmation Voucher must be presented upon check-in, together with a valid passport.

No. It is generally not possible to change the name after booking confirmation as per industry practice. For exceptional cases, please contact the hotel or transport provider directly. Telephone numbers can normally be found easily through Google Search.

Yes. JE Travel website uses Secure Socket Layer (SSL) technology to encrypt all information.

In general, there should be no need to speak to your bank before making a booking. However, if you are making a booking from a different country then your bank may block your payment for your security. If you are using your card outside of your home country it may be advisable to let them know to prevent any inconvenience.

This is not possible. Your card will ALWAYS be charged in Singapore Dollars, and processed in Singapore. Please contact your bank should you require more information.

No. Your Confirmation Voucher with the stated guest name serves as a receipt of your booking confirmation and payment. If you wish to resend your hotel voucher, please kindly log in to your account to make an instant request. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

Your Confirmation Voucher with the stated guest name serves as a receipt of your booking confirmation and payment. If you wish to resend your Confirmation Voucher, please kindly log in to your account to make an instant request.If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

No. Your Confirmation Voucher with the stated guest name serves as a receipt of your booking confirmation and payment. If you wish to resend your Confirmation Voucher, please kindly log in to your account to make an instant request.If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

In most cases, you will receive this email along with the Confirmation Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

You can check your booking status by logging in to your account via JE Travel website.If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly.

All bookings are instantly confirmed. If you have just made the booking, please check again 12 hours after successful payment, as it takes half a day for all promotional bookings to be reflected on the hotel or transport provider computer system.

No. It is generally not possible to change the name after booking confirmation as per industry practice. For exceptional cases, please contact the hotel or transport provider directly. Telephone numbers can normally be found easily through Google Search.

JE Travel will issue the Confirmation Voucher (PDF file) with your booking details by email and that is our official confirmation. If your embassy does not accept this as proof for VISA application, you will need to contact the hotel directly for the hotel letter guaranteeing your booking. Hotel telephone numbers can normally be found easily through Google Search. You are solely responsible for holding a valid passport with minimum 6 months (183 days) of validity on the date of return into Singapore, a valid multiple-entry visa into Singapore (if applicable), a valid entry and exit visa into the travelling country, health and other required documents. JE Travel will not be responsible or obligated to provide any refund in case of rejection at the border. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your understanding and cooperation.

If you wish to resend your Confirmation Voucher, please kindly log in to your account to make an instant request. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

You need to present the Confirmation Voucher (displayed on mobile phone is acceptable) and a valid passport.

The Confirmation Voucher indicates you have a confirmed booking with JE Travel. It is a PDF attachment sent to you at the time we sent you the confirmation email. It must be presented to the hotel or transport provider at the time you check in. In most cases, you will receive this email along with the Confirmation Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging in to your account via JE Travel website.If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under two years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under two years of age.

On the JE Travel homepage, input the search criteria and correct number of persons then click “Search”. In most instances, an extra bed (if applicable) will be automatically added and calculated for the selected room. To avoid additional charges upon check in, please make sure you book the correct room type. Should any guest be unable to fit into the above room/s during check-in, the management of this property may impose additional charges to upgrade to a bigger room. In case of doubt, it is advisable to contact the property directly for booking.

It is a common practice by hotels in Asia to include a Gala Dinner during the Christmas season as well as Western and Chinese New Year celebrations. These dinners are compulsory and cannot be cancelled. Additionally, due to guidelines beyond our control imposed by the local authorities/management (ie: post-Covid social distancing etc), access to some facilities (ie: gym etc) may be restricted, and differing meal arrangements may be expected on peak periods. Thank you for your kind understanding.

Please note that most hotel is a short distance away from the ferry or coach terminal, we recommend that you take a GrabCar/taxi at your own expense as hotel transfers are not included. If you would like to arrange for hotel transfer, please contact the hotel directly once you have received your Confirmation Voucher (PDF file). Hotel telephone numbers can normally be found easily through Google Search.

If breakfast is included, it will display "Breakfast Included" on the Room Type selection page. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Yes, but there is usually an extra charge associated with this request. If breakfast is not included during the booking process, you would need to discuss with the check-in staff upon arrival. It is up to the hotel to determine if the displayed rate includes breakfast.

Unfortunately, JE Travel website only provides a package booking service. Unless stated in the Room Type selection page, these options are not available.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

While JE Travel certainly has hotel suppliers who offer suites and rooms with kitchenettes, we cannot limit our search to hotels that offer these types of rooms. If you prefer to have a suite or a kitchenette, we suggest you select a property and available room type with the required amenities.

Most hotels provide a luggage storing service both before check-in and after check-out either with or without a charge. Please check with the check-in staff upon arrival for more information regarding this procedure.

Please contact the hotel directly for the most up-to-date information. Hotel telephone numbers can normally be found easily through Google Search.

Some hotels charge for these facilities while other hotels may give them as complimentary for their guests. This is subject to individual hotel policy. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search. Additionally, due to guidelines beyond our control imposed by the local authorities/management (ie: post-Covid social distancing etc), access to some facilities (ie: gym etc) may be restricted, and differing meal arrangements may be expected on peak periods. Thank you for your kind understanding.

On the JE Travel homepage, input the search criteria and correct number of persons then click “Search”. In most instances, an extra bed (if applicable) will be automatically added and calculated for the selected room. To avoid additional charges upon check in, please make sure you book the correct room type. Should any guest be unable to fit into the above room/s during check-in, the management of this property may impose additional charges to upgrade to a bigger room. In case of doubt, it is advisable to contact the property directly for booking.

This information is normally stated in the Room Type selection page. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

On the Search Results page, click “View available rooms...” and the system will display all room types available at the hotel you have selected. If a certain room type you are looking for is not shown on the hotel page, there is no available allotment for the dates you have selected.

On the Search Results page, click “View available rooms...” and the system will display all room types available at the hotel you have selected. Click on the “Amenities” tab. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

On the Search Results page, click “View available rooms...” and the system will display all room types available at the hotel you have selected. Click on the “Amenities” tab. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

For all room rates that are inclusive of breakfast, there will be no reduction in the rates should breakfast not be consumed. JE Travel is not able to remove a breakfast charge.

In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents without an extra bed. In such cases the hotel will charge for the child's breakfast directly.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under two years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under two years of age.

On the Search Results page, click “View available rooms...” and the system will display all room types available at the hotel you have selected. Click on the “Amenities” tab. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Some budget hotels offer this bed type.

A Semi room type will mostly be provided by some budget hotels. The size of the room is considered smaller than a standard room. A Semi room type category is suitable for single occupancy.

A triple room would be suitable for three adults and there would be bedding arrangements to accommodate three people. This could be one double and one single bed or three single beds.

Check-in time is normally from 15:00 hours. Check-out time is normally before 12:00 hours. Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Some budget hotels offer this bed type.

A single room is designed for only one person. A double room is for double occupancy with either one double (king or queen size) or two single beds. A double room can also be used for single occupancy. A twin room is also for double occupancy but will have two single beds.

The type of breakfast offered depends on each individual hotel. JE Travel does not have access to this information. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

On the Search Results page, the address of every available hotel will be shown. Hotel telephone numbers can normally be found easily through Google Search.

On the Search Results page, click “View available rooms...” and the system will display all room types available at the hotel you have selected. The room details are normally stated in the Room Type selection page. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

Room types vary from hotel to hotel. However, hotels will generally have Standard, Deluxe, Superior, Club and Suite rooms. The main difference would be the room size and amenities. This information is normally stated in the Room Type selection page. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

The details and conditions of the cancellation policy will be different for each booking depending on period of travel, promotion, etc. The cancellation policy will also be listed during booking and in the Confirmation Voucher (PDF file). You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking. Note: The details and conditions in every cancellation policy will be different for each booking depending on the period of travel,promotion etc. Please read this carefully before submitting your booking.

The details and conditions of the cancellation policy will be different for each booking depending on period of travel, promotion, etc. The cancellation policy will also be listed during booking and in the Confirmation Voucher (PDF file). You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking. Note: The details and conditions in every cancellation policy will be different for each booking depending on the period of travel,promotion etc. Please read this carefully before submitting your booking.

Promotional bookings have very limited flexibility in nature due to their inherent lower upfront prices, hence we seek your understanding that most promotional bookings are non-refundable. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

You can also cancel your booking by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking. For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly. The cancellation policy will also be listed during booking and in the Confirmation Voucher (PDF file).

Promotional bookings have very limited flexibility in nature due to their inherent lower upfront prices, hence we seek your understanding that most promotional bookings are non-refundable. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

If you cancel a booking where an agent or cash voucher was used, the voucher value will not be refunded in case of cancellation.

Promotional bookings have very limited flexibility in nature due to their inherent lower upfront prices, hence we seek your understanding that most promotional bookings are non-refundable. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

Check-in time is normally from 15:00 hours. Check-out time is normally before 12:00 hours. Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

Please note that most hotel is a short distance away from the ferry or coach terminal, we recommend that you take a GrabCar/taxi at your own expense as hotel transfers are not included. If you would like to arrange for hotel transfer, please contact the hotel directly once you have received your Confirmation Voucher (PDF file). Hotel telephone numbers can normally be found easily through Google Search.

The room and its room type are guaranteed but the bed type is not. For example, a Superior room can come with one double (king or queen size) or two single beds. You can make a Special Request for the bed type on the Guest Details page during booking but it is subject to availability upon arrival. If available, your request will be confirmed upon arrival. For more details, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under two years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under two years of age.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

You can add tours or activities (if available) on the Optional Add-ons page during booking.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

You can make your Special Request on the Guest Details page during booking. Please type in your Special Request, and the request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by JE Travel. If available, your request will be confirmed upon arrival. If you wish to submit more requests, please contact the hotel directly. Hotel telephone numbers can normally be found easily through Google Search.

Most promotional bookings cannot be amended, and must be cancelled, and rebooked as a new booking. Cancellation charges may apply based on the booking conditions as stated during booking and on the Confirmation Voucher (PDF file) emailed to you. For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

Most promotional bookings cannot be amended, and must be cancelled, and rebooked as a new booking. Cancellation charges may apply based on the booking conditions as stated during booking and on the Confirmation Voucher (PDF file) emailed to you. For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

Most promotional bookings cannot be amended, and must be cancelled, and rebooked as a new booking. Cancellation charges may apply based on the booking conditions as stated during booking and on the Confirmation Voucher (PDF file) emailed to you. For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

Please submit a new package booking for additional rooms. To avoid a duplicate booking status, please ensure that the names are the actual names of the guests checking in. A duplicate booking will occur when the lead guest name, the email address and the dates of the different bookings match or overlap.

Most promotional bookings cannot be amended, and must be cancelled, and rebooked as a new booking. Cancellation charges may apply based on the booking conditions as stated during booking and on the Confirmation Voucher (PDF file) emailed to you. For flight, travel visa, and travel insurance bookings, please contact the stated hotline numbers below this page directly. We recommend that you purchase comprehensive travel insurance separately that covers for all unforeseen circumstances, as JE Travel is also subject to the same promotional conditions of the hotel/transport operator. Thank you for your kind understanding.

In most cases, you will receive this email along with the Confirmation Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking.

This is not possible. Your card will ALWAYS be charged in Singapore Dollars, and processed in Singapore. Please contact your bank should you require more information.

The details and conditions of the cancellation policy will be different for each booking depending on period of travel, promotion, etc. The cancellation policy will also be listed during booking and in the Confirmation Voucher (PDF file). You can also check your booking status by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to cancel your booking. Note: The details and conditions in every cancellation policy will be different for each booking depending on the period of travel,promotion etc. Please read this carefully before submitting your booking.

If breakfast is included, it will display "Breakfast Included" on the Room Type selection page. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Making a change to your booking may incur a charge. Most promotional bookings cannot be amended, and must be cancelled, and rebooked as a new booking. Cancellation charges may apply based on the booking conditions as stated on your Confirmation Voucher (PDF file) emailed to you.

Your booking cannot be submitted if we cannot authorize your credit card. Please contact your bank to check on the status of your card.

On the JE Travel homepage, input the search criteria and correct number of persons then click “Search”. In most instances, an extra bed (if applicable) will be automatically added and calculated for the selected room. To avoid additional charges upon check in, please make sure you book the correct room type. Should any guest be unable to fit into the above room/s during check-in, the management of this property may impose additional charges to upgrade to a bigger room. In case of doubt, it is advisable to contact the property directly for booking.

Some authorities such as Malaysia require a small cash payment of MYR10-15/room/night to contribute towards tourism and heritage, this cannot be paid in advance and must be paid by cash during check-in. Please also note that some hotels may a short distance away from the coach or ferry terminal, we recommend that you take a GrabCar/taxi at your own expense as hotel transfers may not bbe included. Additionally, due to guidelines beyond our control imposed by the local authorities/management (ie: post-Covid social distancing etc), access to some facilities (ie: gym etc) may be restricted, and differing meal arrangements may be expected on peak periods. Thank you for your kind understanding.

You can do the changes by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to do the changes.

In order to use your voucher, please key it under Coupon Code field at the bottom on the Guest Details page. Please note that some codes/vouchers cannot be used in conjunction with another code/voucher (ie: 2 coupon codes/vouchers).

Please click on the Travel Agents link at the bottom of this page for more information.

You will automatically earn 1 JE mile for every S$1 charged to your card on all bookings. JE miles do not expire. You can check your current JE miles balance by logging in to your account via JE Travel website. If you have made a booking without logging in, you must register as a new member using the same booking email address. After member activation, please login to your account to check your JE miles balance. Redemption of JE miles is strictly by online form only, accessible through this link. We will contact you to confirm your redemption within 5 business days by email, provided if all details entered in the online form are in order.

Please make your request to enquiry@jetravel.com. Once approved, you will receive a refund of the base price (less 15% handling fees) back to the same account used during payment within 7 business days. Due to security reasons, we are unable to process refunds for partially used agent or cash vouchers.

Flight bookings are handled by our preferred partner. JE Travel is not liable for any service lapses caused by our preferred partners. To change/cancel a confirmed flight booking, please call +65-6415-5555 (7am to 10pm daily, terms apply).

Travel visa bookings are handled by our preferred partner. JE Travel is not liable for any service lapses caused by our preferred partners. To change/cancel a confirmed travel visa booking, please call +65-3159-0023 (9am to 6pm daily, terms apply).

Travel insurance bookings are handled by our preferred partner. JE Travel is not liable for any service lapses caused by our preferred partners. To change/cancel a confirmed travel insurance booking, please call +65-6398-8776 (9am to 5pm Monday to Friday, terms apply).

Travel insurance bookings are handled by our preferred partner. For 24-hour emergency assistance, please call +65-6836-2922 (24 hours daily, terms apply).

Our online prices are much lower than our competition, hence we seek your understanding that a service fee of S$20 applies for non-group bookings made through our group booking centre (ie: quotations, general enquiries, bookings, packages, travel insurance, amendments/cancellations/refunds).

Unlike other booking websites, we DO NOT advertise low upfront prices, only to sneak in surprise charges at the end.

In order to use your voucher, please key it under Coupon Code field at the bottom on the Guest Details page. Please note that some codes/vouchers cannot be used in conjunction with another code/voucher (ie: 2 coupon codes/vouchers).

All confirmation codes for every booking can be independently verified by calling the hotel/transport provider directly, 12 hours after successful payment, as it takes half a day for all promotional bookings to be reflected on the hotel or transport provider computer system.